Owning a home is a significant investment, and unexpected breakdowns can be a financial burden. A home warranty helps mitigate these costs by covering essential systems and appliances. With First Premier Home Warranty, you can protect yourself from the stress of sudden repairs or replacements, ensuring peace of mind.
First Premier Home Warranty offers two comprehensive plans that cover a wide range of home systems and appliances, including:
Competitive starting pricing compared to many home warranty providers.
Coverage includes systems and appliances and offers optional add-ons for specialty items.
Simple two-tier plan structure makes it easier for consumers to understand.
Roof-leak coverage is available as an optional feature, which may be rare among competitors.
Significant number of customer complaints about claim responsiveness and service turnaround.
Operating/licensing issues in some states; for example, the company is not currently selling new plans in California. (Legal/licensing concern.)
To further customize your plan, First Premier Home Warranty allows you to purchase the following add-ons at an additional charge:
First Premier Home Warranty offers 24/7 customer service, allowing homeowners to file claims at any time. The claims process is straightforward, and technicians are dispatched promptly to address issues.
The company has a network of pre-screened contractors who are dispatched to service requests, ensuring quality and reliability.
Customer reviews highlight the professionalism and efficiency of the service team, with many claims being resolved quickly.
However, some customers have reported delays in service and issues with claim denials, particularly concerning coverage limits and exclusions.
Customer satisfaction with First Premier Home Warranty is generally positive, with many homeowners appreciating the comprehensive coverage and responsive service.
Ratings on platforms like Trustpilot and ConsumerAffairs reflect a mix of experiences, with some users praising the company's efficiency and others expressing concerns over claim denials and service delays.
It's important for prospective customers to carefully review the terms and conditions of the service agreement to understand coverage limits and exclusions.
When compared to other home warranty providers, First Premier Home Warranty stands out for its extensive coverage options and customizable plans.
While some competitors may offer lower service call fees or more extensive add-on coverage, First Premier's balance of cost and coverage makes it a competitive choice for many homeowners.
It's recommended to compare multiple providers and plans to determine the best fit for your specific needs and budget.
The First Premier Home Warranty app makes managing your home warranty easy.
Most First Premier Home Warranty plans run for a 12-month term, with the option to renew annually. Multi-year prepayment options may exist in promotion periods, but standard term is one year.
Coverage options include major systems (HVAC, plumbing, electrical) as well as major appliances (refrigerator, oven/range, dishwasher). Optional add-ons cover items like pools, spas, well pumps, septic systems and roof-leak protection — depending on the region and plan elected.
You can file a claim 24/7 via the First Premier Home Warranty online claim portal or by phone. After claim approval, the company dispatches a licensed technician, you pay the service call fee, and the covered repair or replacement proceeds if the item is eligible under your contract.
The service call fee — sometimes called the trade or technician fee — is typically around $75 per claim with First Premier, though in some markets it may vary slightly up or down. This fee is paid when the technician arrives.
Yes — like other home warranty providers, First Premier Home Warranty does not cover pre-existing conditions (issues known before coverage started), lack of proper maintenance, rust or corrosion, structural components, or items still under the manufacturer’s warranty. Coverage also begins after a waiting period (often 30 days) and most plans have limits for payouts per item annually. For example, published reports give a cap of around $15,000 annual maximum in some plans.
First Premier Home Warranty operates in many U.S. states but has licensing or regulatory restrictions in some locations. Notably, the company is not authorized to sell new policies in California at this time due to a regulatory agreement.
Promotions are frequently available, such as prepaid annual discounts, free months of coverage, or coupon offers. For example, some quotes show starting pricing of $43/month when paying annually for the Premier Plan.